Refund & Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you
are not completely satisfied with your purchase for any reason, you may return it to us for a
full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least one (1) days from the receipt of your
item to process your return or exchange. Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your credit card company. We
will notify you by email when your return has been processed.

EXCEPTIONS    
 

For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(480) 619-9392
RobertSharp@Filosocigars.com